Frequently Asked Questions

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When you request a quote from us, please provide as much detail about your shipment as possible, including freight class, density, weight, commodity, dimensions, and any special requirements.

This helps us to accurately price out your shipment from the beginning and provide you with a clear quote. 

We do our best on every quote. If you have a competitor's quote, we'll do our best to match it.

If any extra charges do apply, you will be notified ahead of time as long as the information provided to us at the time of quoting is accurate. You can also speak with your account manager to find out more about specific accessorial charges and how they may apply to your shipment.

It's important to note that taxes are not included in your quote as they vary by state and province. However, your freight invoice will reflect any applicable taxes.

In some cases, extra charges may be incurred along the way, such as a detention charge if the driver has to wait longer than the allowed free time to load or unload. While we can't foresee every possible scenario, we will always provide a detailed breakdown of any accessorial charges on your invoice so you know exactly what you are being charged for. If you have any questions or concerns about charges on your invoice, please reach out to your account manager for assistance.

 If you're in the shipping industry, you've probably heard of freight class. But what is freight class and why is it important? Freight class is a way of categorizing and pricing cargo goods for shipping purposes. It's based on four characteristics: density, stowability, handling, and liability. Knowing and understanding the freight class of goods you're shipping can help you make sure you're getting the best rate and the most accurate cost estimate.

 The freight class of a shipment is based on four characteristics. 

• The first is density, which is the weight per unit of volume. The higher the density, the lower the freight class and the lower the cost. 
• The second is stowability, which is the ease with which the goods can be stacked and stored. 
• The third is handling, which is how easily the goods can be handled and moved around. 
• The final characteristic is liability, which is the risk of loss or damage for the goods during shipping. 

 You can always reach out to our accounting department and we will be able to tell you what taxes will be due on your bill based on the locations you are shipping between! Just chat with us, call us or send us an email rates@justmiles.ca

Inter-Canada transportation taxes depend on the destination province, with GST/HST charged based on where the, freight is delivered 

1. ALBERTA (AB)- 5% 
2. BRITISH COLUMBIA (BC)- 5%
3. MANITOBA (MB) - 5%
4. NEW BRUNSWICK (NB)- 15%
5. NEWFOUNDLAND & LABRADOR (NF)- 15%
6. NORTHWEST TERRITORIES (NWT)- 5%
7. NOVA SCOTIA (NS)- 14%
8. NUNAVUT (NU)- 5%
9. ONTARIO (ON)- 13%
10. PRINCE EDWARD ISLANDS (PEI)- 15%
11. QUEBEC (QC)- 5%
12. SASKATCHEWAN (SK)- 5%
13. YUKON (YK)- 5%
14. INTRA QUEBEC (INTRAQC)- 14.975%

The documents you need may vary depending on the country and the type of goods you are importing or exporting. However, some common documents include:

- Commercial invoice

- Bill of lading or airway bill

- Packing list

- Customs declaration form

- Certificate of origin

Put simply, a bonded carrier is a carrier that has obtained a bond from a government agency (in this case, U.S. Customs and/or Canada Customs) that allows them to transport and store goods in a secure and regulated manner. This bond serves as a guarantee that the carrier will comply with all applicable laws and regulations, and that any duties, taxes, or penalties owed to the government will be paid 

Bonded warehouses are facilities that have been approved by customs agencies to store goods that are in transit. These facilities are subject to strict regulations and must meet certain security and safety standards. By using a bonded warehouse, shippers can store their goods without paying duties or taxes until they are ready to be released for delivery. 

Yes - we have bonded warehouses in Vancouver BC, Calgary AB, Toronto ON and Montreal QC. However, we do not have bonded warehouses in the U.S.

HS codes, or Harmonized System codes, are a standardized system of numbers used to classify and categorize goods in international trade. The system was developed by the World Customs Organization (WCO) and is used by customs authorities in over 200 countries worldwide. HS codes are used to standardize the classification of goods across borders, making it easier for customs officials to identify and regulate imports and exports. They are particularly important in industries such as agriculture, automotive, and electronics, where different types of products may require different levels of regulation or taxation.

HS codes are important because they help to standardize the classification of goods across borders. This makes it easier for customs officials to identify and regulate imports and exports, which helps to facilitate trade and ensures that goods are properly classified for taxation and regulatory purposes.

While the HS code system is used by customs authorities in over 200 countries worldwide, some countries may use additional digits to provide even more detailed information about a product. For example, the United States and Canada use a 10-digit code known as the Harmonized Tariff Schedule (HTS), which includes additional digits to identify the country of origin, the value of the product, and any special regulations or exemptions that may apply.

 In the world of transportation and logistics, a freight broker is a third-party intermediary that connects shippers with carriers to arrange for the transportation of goods. The broker does not own any trucks or equipment, but instead acts as a matchmaker between the shipper and the carrier.

There are several benefits to using a freight broker for your shipping needs. For one, brokers have access to a large network of carriers and can help you find the best carrier for your specific shipment. They can also help negotiate rates and handle all the necessary paperwork and documentation.

Another benefit of using a freight broker is that they can provide a level of expertise and guidance that may not be available otherwise. Brokers are well-versed in the complexities of the transportation industry and can help you navigate the regulations and requirements that come with shipping goods.

Freight density is a term used in the shipping industry to calculate the cost of transporting a shipment. It is based on the amount of space a shipment takes up inside a trailer or container and the total weight of the shipment. By calculating freight density, shippers can determine the cost of shipping based on the space a shipment occupies and the weight of the shipment.

The freight density is calculated by dividing the weight of the shipment by the total cubic footage of the shipment. This helps to determine how much space the shipment will take up in the trailer and how much it will cost to ship.

Freight density is important because it helps to ensure that shippers are not overpaying for their shipping costs. By calculating freight density, shippers can determine the optimal amount of space to use for their shipment and the most cost-effective way to transport their goods. This ensures that shippers are paying only for the space they need as opposed to paying for a larger trailer than necessary.

By understanding freight density, shippers can save money on their shipping costs and ensure that their goods are transported in the most efficient manner. This can help to reduce the overall cost of shipping and help to improve the bottom line of a business.

Intermodal transportation is the process of moving freight using multiple modes of transportation, such as trucks, trains, and ships, without handling the freight itself when changing modes. The freight is loaded into an intermodal container or trailer, which is designed to be compatible with multiple modes of transportation. The container or trailer is then transported by truck to an intermodal facility, where it's loaded onto a train or ship for the long haul portion of the trip. Once the train or ship reaches its destination, the container or trailer is loaded back onto a truck for final delivery to its destination.

Intermodal transportation typically involves several different parties, including shippers, carriers, and intermodal service providers. Shippers are responsible for packaging and loading the freight into intermodal containers or trailers, while carriers are responsible for transporting the containers or trailers between the various modes of transportation. Intermodal service providers are responsible for coordinating and managing the entire process, from the initial pickup to the final delivery.

The process typically starts with a shipper contracting with an intermodal service provider, such as Moto, to arrange for the transportation of their freight. The intermodal service provider will work with various carriers to transport the freight, coordinating the loading and unloading of intermodal containers or trailers at various points along the transportation route. The freight is tracked throughout the entire process, providing real-time visibility and control over the shipment.